Leap and Spark are designed with privacy and compliance at their core, following GDPR and other data protection regulations. They use only the minimum amount of data required to function and are built to avoid unnecessary exposure of personal or sensitive information. We never share or use your Personally Identifiable Information (PII) to train our AI models.
Across both solutions, data is processed to deliver features, improve quality, and maintain system performance, with integrations to third-party services tightly controlled and strict agreements in place to protect user data. Keep reading to learn more about how the two solutions process your data.
📌 Note: Leap and/or Spark might not be included in your subscription. If that’s the case, please contact your Account Manager to request a demo and get more information on these solutions.
How Leap processes your data
Leap uses only essential identifiers to link conversations to your account, including a unique user ID and an organisation ID, which allow you to continue conversations securely without sharing personal details such as names, email addresses, or company information.
When your query is processed by our AI providers, only the text of the question is shared. Personal or organisational details are never included, and providers neither store queries nor use them to train their models. In rare cases, your prompts may be temporarily logged for compliance checks only and are not used to improve services.
Internally, Leap tracks conversations for quality assurance and cost management and may use analytics tools to improve the experience, while IP addresses can be logged by our third party providers for system monitoring and debugging under tightly controlled and limited access.
💡 Tip: Read this article (for subscribers only) to learn which content and data are ingested by Leap, and to understand the technology behind Leap.
How Spark processes your data
Spark does not process or store any Personally Identifiable Information (PII) and is designed to deliver functionality and authentication without collecting personal data. It uses secure authentication to provide you with personalised experiences while keeping your personal details private, so you can use all features without worrying about sensitive information being exposed.
To operate effectively, Spark works with trusted services for platform analytics, help content and chat support, system monitoring, AI-powered responses, ingredient and flavour data, and text and image generation, sharing only the data required for the service to function and never including personal information. It retains only user prompts and LLM-generated responses to support functionality while maintaining strict security and compliance standards.
💡 Tip: Read this article (for subscribers only) to learn which content and data are ingested by Spark, and to understand the technology behind Spark.